What's included in the once-off build fee?
Everything needed to deliver the agreed scope — design, development, testing, deployment, and a handover session. Ongoing support is covered under a separate monthly retainer.
Do I need to pay anything before you start?
Yes. Projects require 50% upfront before work begins, 30% at the agreed milestone, and 20% on final delivery.
What happens if the scope changes mid-project?
Any work outside the agreed scope is flagged immediately and quoted separately before proceeding. No surprises.
How long does a typical project take?
Timelines are on each card. Many Launch scopes are 10-14 days; website and Shopify Grow tiers are typically 3-4 weeks, and Scale is usually 6-8 weeks — depending on scope and how fast you provide feedback and assets.
Who pays for WhatsApp API and platform fees?
Meta and BSP message costs are passed through to you at cost — we don't mark these up. We'll set up your account so you pay them directly.
Can I upgrade my plan later?
Yes. Most clients start on a Launch or Grow tier and move up as results prove the value. We'll scope the upgrade at the time.
Do you work with clients outside Durban or South Africa?
Yes — all builds are delivered remotely. We work with SA-based clients nationally and can accommodate international projects billed in ZAR or USD.